We ship using a combination of UPS, FedEx, and USPS depending on the time of year and location the cheese is going to. Orders are generally shipped within one to three business days of receipt. You may also select from expedited shipping methods at checkout (UPS 2nd-Day Air and UPS Overnight where applicable). Our vacuum sealed, hard cheeses are safe for long periods in transit under a variety of conditions and temperatures. If temperatures are at or below 60 degrees in your location, our cheese will arrive safely and in good condition without ice packs. If temperatures are above 60 degrees, we ship in an insulated box with ice packs to prevent melting.
Orders to locations above 60 degrees made after noon Central Time on Wednesday will be shipped Monday of the following week to avoid getting stuck over the weekend. Orders to locations under 60 degrees will be shipped Monday - Friday.
Our shipping center hours are M-F, 9AM-4:30PM Central Time
Refund and Return Policy
Should you discover any problems with your order, we will make things right. Please notify us of any problems (damaged products, missing or incorrect items, billing problems, etc.) by emailing us at firstname.lastname@example.org. If you are reporting a damaged product, please include a photo with your email if possible.
Please notify us of any problems within 30 days of placing your order. We cannot offer refunds and/or replacement goods after that time period.